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Booking Terms and Conditions

Accuracy of website information

We have taken every care to provide accurate and up to date information on this site. If you are booking your holiday based on a particular facility offered, please ensure you make us aware of this at the time of booking. Due to regular maintenance and improvement of the villa, furnishings and decoration may differ from the photos.

If any of your party has any special requirements or disabilities please inform us before confirming your reservation so we can ensure the accommodation is suitable for your needs.

Deposit

A booking is not considered binding until such time as we have received the deposit and issued our confirmation to you. The balance of the booking must be paid to us no later than 10 weeks prior to your planned arrival. If you make a booking less than 10 weeks before your arrival date it must be paid in full on the day of booking. If you have not paid the full amount by the advised due date you are liable to have your booking cancelled with charges applied in accordance with the scale shown below.

COVID-19

Please see the final section about health requirements for travel.

If you are unable to travel as a result of your documentation not being in order, you will not be entitled to claim any refund from us and cancellation charges will apply according to our scale below.

Insurance

If you have not done so already, we strongly advise you to take out holiday insurance once you have made your booking. We cannot be held responsible for any injury or loss or damage to you or any of your property whilst you are on holiday.

Single sex and/or young groups

In instances where the booking consists of a large group of individuals of the same sex and/or young people, we reserve the right to either decline the booking or charge a security deposit of £100 per person which will be refundable at the end of the holiday, provided the property is left in a satisfactory condition. If the property is damaged in any way, the security deposit will be held until such time as the damage is repaired. We will then refund any balance remaining of the deposit. In the event the security deposit has been insufficient to cover the cost of the damage, we reserve the right to invoice you for the additional amount necessary.

Cancellation charges

If you decide to cancel your booking, you must notify us in writing. The effective date of the cancellation will be the date the written notice of cancellation is received by us. We will accept email notification as written cancellation provided this comes from the same email address as that used when the booking was made.

However, in exceptional circumstances, and only by agreement with us, it maybe possible if you have paid in full, to transfer a payment made for a holiday, subsequently cancelled, to another booking at a future date, subject to an administration fee of £50. In these circumstances the payment will be held by us until another booking has been made.

If you cancel your booking you will be charged according to the following scale:

up to 70 days before arrival – loss of the 25% deposit
between 69 and 42 days before arrival – 50% of the total price payable
between 41 and 28 days before arrival – 75% of the total price payable
between 27 and the day of arrival – 100% of the total price payable

COVID19 – please read the section below relating to cancellation due to Covid19.

Currency and payment methods

All prices quoted are in GB Pounds (£).

We accept payment by bank transfer in GB Pounds (£)

Should you wish to make payment in Euros (€), please contact us. The amount to be paid will be calculated using the exchange rate applicable on that day and can be paid by bank transfer.

We are unable to accept credit or debit cards.

Property check in and check out

Due to the extra cleaning requirements imposed by the authorities as a result of the pandemic, we will not be able to offer either early check in or late departure times. Our check in time is 16.00. and check out is 10.00.

If it is important to you to be able to stay later or arrive earlier, it may be possible for you to book an extra day in your accommodation either at the beginning or end of your stay; please enquire when making your booking.

Problems in resort

In the unlikely event a problem should arise during your stay, you must report this directly to the owner (trevorcleall@icloud.com) as soon as possible to allow us the opportunity to resolve it satisfactorily. We will do our utmost to resolve the situation, but would ask that you make allowance for local working times and holidays.

Unfortunately, we have no control over failure of public supply or utility such as water or electricity although we will do our utmost to ensure any disruption caused by such failure of supply is minimised.

Privacy Policy

To enable us to process your booking inquiry we have to ask for personal and private information from you. This will include the names of everyone in your party booking, your address, telephone number, email address, credit card details and any other details that may affect your booking (eg disabilities, medical requirements, etc.)

We take every care to protect your private and personal details and would like to thank you for visiting our website and hopefully booking a holiday with us.

COVID19

Please remember regulations are subject to change at very short notice and while we do our best to keep you informed, it is your responsibility to comply with the regulations in force at any time.

The regulations change frequently, both for what is required for you to enter the Canary Islands and your tourist accommodation, and also for your return to your home country. We strongly recommend that you check the requirements well in advance of your arrival date.

The following websites are a useful source of up to date information:

hellocanaryislands.com
holaislascanarias.com (also available in the major European languages once you have logged in)
turismodeislascanarias.com
travelsafe.spain.info/en (also available in the major European languages once you have logged in)
gov.uk/covid – then select ‘international travel’

We also recommend you check with your airline.

We cannot be held responsible if anyone in your party becomes ill or is suspected of being Covid positive whilst in resort in respect of medical expenses, extra accommodation and costs as a result of quarantine, or extra travel expenses.

If the decision not to travel is made by you / your party, and is not due to official restrictions, but recommendations not to travel or other personal reasons, including choosing not to have available vaccinations, this will be treated as a normal cancellation and therefore subject to our Cancellation Policy as detailed above.

It is important that you dispose of all your rubbish in the large refuse bins that are situated throughout all the resorts and do not leave any rubbish at all inside or outside the property on your departure.

If it is necessary to carry out any maintenance or repairs during your stay, if possible we will arrange with you to do it on a day and time when you are out.

Our normal pool cleaning and garden maintenance will continue and we will try to do this with the least inconvenience to you; however, their work is all outdoors.